DV Driving School is the trading name of DV Drive Limited and justgo4.com shall be referred to throughout these terms of business as DV Drive LTD.
We reserve the right to change these Terms from time to time. Any changes to these terms will take effect immediately and shall be notified to you.
Your instructor is a self-employed franchisee (“Your Instructor”) of DV Driving School (“We”, “Us”, “our”).
DV Driving School acts as agent for Your Instructor in receiving Your payments for driving tuition other than payments made directly by You to Your Instructor. Where DV Driving Schoolmakes bookings with, or supplies any information or documentation to You, or processes any payments for Your lessons, they act as the agent of Your Instructor. The contract for driving tuition is solely between you (“You”) and Your Instructor.
Tuition is only available to persons who meet the following criteria:
You and Your Instructor are responsible for agreeing all matters relating to the timing, location and duration of individual lessons.
You must notify Your Instructor of any matters which affect your ability or entitlement to have driving tuition, for example, but not limited to, any lack, or loss, of a valid UK provisional driving licence.
If You or Your Instructor wish to cancel a lesson a minimum of 48 hours’ prior notice should be given. If Your Instructor cancels a lesson without giving this minimum period of notice Your Instructor shall rearrange the lesson. Cancellations made by You must be made through the DV Driving School or directly between You and Your Instructor. Please note that the CSC is not open on Sundays. Cancellation requests cannot be actioned outside of office hours.
If you do not give at least 48 hours’ notice of cancellation You will be charged for the lesson(s) concerned in full.
In the event of you having booked your driving test, the Driver and Vehicle Standards Agency (DVSA) requires you to give three clear working days to cancel your test. This may mean that you may lose your DVSA test fee if your instructor says you’re not ready for your test within this three-day notice period.
You must pay for any tuition at least 48 hours before the start of the lesson. Please note that the CSC is not open on Sundays. Payments cannot be taken outside office hours. You can use one of the following methods of payment:
DV Driving Schoolhas no responsibility or liability to You for payments made by any other means. If You pay Your Instructor directly by any method, You should obtain a receipt. DV Driving Schoolaccepts no responsibility for any payments made directly to instructors.
The cost of prepaid tuition is based on the lesson price in force at the time of booking and with the exception of the circumstances set out below, thereafter irrespective of any price increase that may occur between the date of booking and when the lessons are taken. Any unused lessons remaining after 12 months have elapsed shall have any lesson price increase applied prior to the lessons which shall become payable by You.
Circumstances where, if You have prepaid, You will be either be required to pay an additional amount beyond the cost of Your pre-paid lessons or receive a refund of some of Your prepayments (as applicable):
A “Short Notice Test” is when there is two weeks or less from the date of the first planned lesson to the date of Your booked test.
DV Driving Schoolpresents a great range of offers and discounts to new and existing learner pupils on learning to drive and other related products.
DV Driving Schoolreserves the right to introduce (and to withdraw) special offers from time to time. Introductory offers are only available to new learner pupils, cannot be used in conjunction with other offers and are not transferable.
You are entitled to cancel Your prepaid tuition at any time (for the provisions relating to the cancellation of individual lessons please see the “Cancellation of Lessons” above). If You have not taken any lesson(s) at the time of cancellation You will be entitled to a full refund of any amounts paid to DV Driving School, subject to the below.
If You have paid Your Instructor for the tuition You wish to cancel Your Instructor will refund you adhering to the same principles as set out above.
If you have paid using a prepaid gift card or DV Driving School voucher, We will not be able to proceed to any refund after redemption of the card or voucher.
You cannot sell or transfer lessons which have been purchased in Your name to any other person.
Your lessons are only valid if they are purchased through the channels outlined in the Payments and Lesson Bookings section set out above. If Your lessons have been purchased through another source, please contact us immediately . In the event that some or all of Your lessons were not purchased in accordance with the foregoing terms, DV Driving School reserve the right to suspend these lessons in Your account, with immediate effect.
An investigation will then be conducted by the DV Driving School in order to check the validity of the purchase. Where the results of the investigation determine that the lessons are not valid they will not be provided to You and the DV Driving School shall have no liability in these circumstances.
Your Instructor DV Driving School and are not liable to You for any loss or damage caused where, and to the extent that:
there is no breach of a legal duty owed to You by the relevant person or body;
Your Instructor and/or, in any event, be liable for losses relating to any business interests You may have including, without limitation, lost profits, lost earnings, loss of opportunity or business or business interruption.
You are reminded that neither DV Driving School is not a party to the contract for driving tuition itself, which is between You and Your Instructor. This does not affect any liability that DV Driving School may have for any loss or damage You may incur which is caused directly as a result of any breach (including negligence) by it or them of any legal duty owed by it or them to You.
Nothing in these Terms and Conditions will affect any statutory rights You may have as a consumer.
Your Instructor will carry the appropriate motor insurance, should You be involved in a collision as a learner driver whilst in control of driving the Instructor’s tuition vehicle.
If You have any concerns or complaints about any part of Your driving tuition which cannot be resolved with Your Instructor, please contact the Customer Service Centre.
Where the Customer Service Centre is unable to resolve Your complaint to Your satisfaction, You will be entitled to refer the matter to Our Escalations Team who will use all reasonable endeavours to resolve your complaint within five working days.
Your contract is between You and Your Instructor.
In the rare event of any problem arising, You should resolve this with Your instructor immediately. We recommend no further lessons are taken until the matter is resolved.
In the unlikely event that You are unable to reach a satisfactory conclusion, We will be happy to investigate further until the matter is resolved. Please note that We will require evidence of any financial transactions and lesson times before We are able to investigate.
Therefore, it is imperative that Your Driver Record (provided to You by Your Instructor) details are kept accurate and up to date. Should You require Us to investigate any matter, please contact Our Special Investigations Team by one of the following methods.
This privacy notice lets you know what happens to any personal data that you give to Us, or any that We may collect from or about you. It applies to all cases/examples where We collect your personal data.
We’re the DV Driving SchoolWe are a data controller of your personal data.
Personal information that we’ll process in connection with all of our products and services, if relevant, includes:
We use your personal data, including any of the personal data listed in section 1 above, for the following purposes:
a) Processing of your special categories of personal data such as about your health, criminal records information (including alleged offences), or if you are a vulnerable customer.
Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the contact details in your welcome documentation or going to the Contact Us section of our website.
We’re based in the UK, but sometimes your personal information may be transferred outside the European Economic Area. If we do so, we’ll make sure that suitable safeguards are in place, for example by using approved contractual agreements, unless certain exceptions apply.
This is explained in a separate leaflet available on our website or by using the contact details in your welcome documentation.
You should tell us so that we can update our records. The contact details for this purpose are in your welcome documentation. We’ll then update your records if we can.
We’re unable to provide you with our products or services if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll make this clear.
We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures, and for quality control and staff training purposes. This information may be shared for the purposes described above.
Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.
You have the right to complain to the Information Commissioner’s Office which enforces data protection laws - https://ico.org.uk/.
You can contact our DPO for more details on all the above.
You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us using the contact details in your welcome documentation to exercise these rights.
We may use your home address, phone numbers, email address and social media or digital channels (e.g. Facebook, Google and message facilities in other platforms) to contact you according to your marketing preferences. You can stop our marketing at any time by contacting us using the details below or by following the instructions in the communication.
We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you revisit our website -www.dvdrive.co.uk/privacy-notice.
If you have any questions about this privacy notice, or if you wish to exercise your rights or contact the DPO, you can use the contact details in your welcome documentation or you can go to the Contact Us section of our website.
“Force Majeure” means an event or sequence of events beyond our reasonable control preventing or delaying us from performing our obligations. We will not be liable if delayed in or prevented from performing our obligations under these Terms and Conditions due to Force Majeure.
A waiver of any rights under these Terms and Conditions or law is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict its further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Terms.
These Terms are not intended to give rights to anyone except you and us. The rights of any third parties are specifically excluded.
Your calls to the Customer Service Centre may be recorded for quality monitoring and training purposes.
These Terms and Conditions are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the English Courts.
DV Driving School , 36 parkfield road, feltham , TW137LG.