ABOUT US

DV Driving School is the trading name of DV Drive Limited and justgo4.com shall be referred to throughout these terms of business as DV Drive LTD.

DV Driving SchoolPupil Terms and Conditions

We reserve the right to change these Terms from time to time. Any changes to these terms will take effect immediately and shall be notified to you.

Your Instructor and DV Driving School

Your instructor is a self-employed franchisee (“Your Instructor”) of DV Driving School (“We”, “Us”, “our”).

DV Driving School acts as agent for Your Instructor in receiving Your payments for driving tuition other than payments made directly by You to Your Instructor. Where DV Driving Schoolmakes bookings with, or supplies any information or documentation to You, or processes any payments for Your lessons, they act as the agent of Your Instructor. The contract for driving tuition is solely between you (“You”) and Your Instructor.

Tuition

Tuition is only available to persons who meet the following criteria:

• Aged 17 or over, or aged 16 or over and in receipt of or have applied for the enhanced rate of the mobility component of Personal Independence Payment (PIP), or in receipt of the higher rate of Disability Living Allowance (mobility component); and


• hold a valid UK provisional driving licence; and


• legally entitled to drive in the UK.

Lessons

You and Your Instructor are responsible for agreeing all matters relating to the timing, location and duration of individual lessons.

You must notify Your Instructor of any matters which affect your ability or entitlement to have driving tuition, for example, but not limited to, any lack, or loss, of a valid UK provisional driving licence.

Cancellation of Lessons

If You or Your Instructor wish to cancel a lesson a minimum of 48 hours’ prior notice should be given. If Your Instructor cancels a lesson without giving this minimum period of notice Your Instructor shall rearrange the lesson. Cancellations made by You must be made through the DV Driving School or directly between You and Your Instructor. Please note that the CSC is not open on Sundays. Cancellation requests cannot be actioned outside of office hours.

If you do not give at least 48 hours’ notice of cancellation You will be charged for the lesson(s) concerned in full.

In the event of you having booked your driving test, the Driver and Vehicle Standards Agency (DVSA) requires you to give three clear working days to cancel your test. This may mean that you may lose your DVSA test fee if your instructor says you’re not ready for your test within this three-day notice period.

Payments and Lesson Bookings

You must pay for any tuition at least 48 hours before the start of the lesson. Please note that the CSC is not open on Sundays. Payments cannot be taken outside office hours. You can use one of the following methods of payment:

1. Payment by credit or debit card online at www.dvdrive.co.


2. Payment by credit, or debit card or by validating a DV Drive voucher or gift card by DV Driving School only.
   
   
   
   • A booking fee, as notified to you prior to the transaction, will be charged on the purchase of your initial lesson package online or through our DV Driving School Voucher and gift cards have no cash value and have to be redeemed against tuition.
   
   
   • Voucher and gift cards are not transferable once they have been redeemed.
   
   
   • Payment by cash or cheque direct to Your Instructor (any cheque must be made payable toYour Instructor)
   
   
   • Please note debit and credit cards are valid until the date shown thereon.
   
   

   DV Driving Schoolhas no responsibility or liability to You for payments made by any other means. If You pay Your Instructor directly by any method, You should obtain a receipt. DV Driving Schoolaccepts no responsibility for any payments made directly to instructors.

Price Changes

The cost of prepaid tuition is based on the lesson price in force at the time of booking and with the exception of the circumstances set out below, thereafter irrespective of any price increase that may occur between the date of booking and when the lessons are taken. Any unused lessons remaining after 12 months have elapsed shall have any lesson price increase applied prior to the lessons which shall become payable by You.

Circumstances where, if You have prepaid, You will be either be required to pay an additional amount beyond the cost of Your pre-paid lessons or receive a refund of some of Your prepayments (as applicable):

• Where You have moved postcode area and requested reallocation to another Instructor because Your current Instructor does not operate in the new postcode area, You will be required to cover any difference in the hourly rate between those Instructors where Your new Instructor charges a higher hourly rate or, where Your Instructor charges a lower rate, you will be refunded the difference.


• Where you have requested to switch Instructors within the same postcode area and Your new Instructor charges a higher hourly rate than Your previous Instructor You will be required to pay the difference in the hourly rate or, where Your Instructor charges a lower rate, receive a refund of the difference.


• Where You have requested to switch Instructors in the same postcode area and Your new Instructor charges a supplement (for example an additional fee for tuition in a car with automatic transmission), You will be required to pay any such supplement.


• Where You have not undertaken any lessons for a period of three months and have been reallocated an Instructor after a price rise in tuition has taken place You will be required to pay the difference in price for your remaining lessons.


• Where You have purchased lessons with a Trainee Instructor and, at Your request, You are reallocated to a fully qualified Instructor You will be required to pay the difference in the hourly rate between those Instructors.

Short Notice Test Bookings

A “Short Notice Test” is when there is two weeks or less from the date of the first planned lesson to the date of Your booked test.

• A Short Notice Test package consists of 5 hours of instructor and tuition vehicle time as a minimum. This includes a 2-hour driving assessment and a further 3 hours’ covering the day of Your driving test.


• As a minimum You will need to pay for 5 hours of tuition before any lessons can be booked.


• Additional hours purchased within the Short Notice Test period as defined above will be charged at the instructor’s standard hourly tuition rate plus £5.


• If You fail your test and require additional lessons these will be charged at Your instructor’s standard hourly tuition rate.


• If You change your mind and wish to cancel Your Short Notice Test package lessons, a minimum of 48 hours’ cancellation notice is required prior to the initial 2-hour assessment lesson, for a full refund. Please refer to our “Cancellation of Lessons” and “Refund Policy and Warranty” sections, for the standard terms and conditions of Our cancellation and refund policy.


• During the initial 2-hour assessment lesson you will be evaluated by Your instructor. If after the 2-hour assessment lesson the instructor tells You that You are not ready for the test, the instructor is under no obligation to take You to the test. Your instructor will advise you of the next steps needed to become test ready.


• The Driver & Vehicle Standards Agency stipulate that You need to give 3 clear working days to cancel or reschedule your test. This means that You may lose your Driving Standards Agency test fee if Your instructor says that You are not ready for the test after the initial 2-hour assessment lesson. In these circumstances neither DV Driving Schooland/or Your instructor are liable for the cost of any lost driving test fee.


• If You decide to reschedule Your test to a later date, You can use the unused pre-paid hour(s) for further tuition toward the new test date.


• This offer cannot be taken in conjunction with any other offer.

Special offers and discounts

DV Driving Schoolpresents a great range of offers and discounts to new and existing learner pupils on learning to drive and other related products.

DV Driving Schoolreserves the right to introduce (and to withdraw) special offers from time to time. Introductory offers are only available to new learner pupils, cannot be used in conjunction with other offers and are not transferable.

Refund Policy and Warranty

You are entitled to cancel Your prepaid tuition at any time (for the provisions relating to the cancellation of individual lessons please see the “Cancellation of Lessons” above). If You have not taken any lesson(s) at the time of cancellation You will be entitled to a full refund of any amounts paid to DV Driving School, subject to the below.

• If You have taken lesson(s) at the time of cancellation You will not be eligible for a refund on any lessons taken, inclusive of the booking fee (if applicable).


• Where it is possible to do so, We will refund You using the same method You used to pay for Your lessons when You made the payment. If for any reason We are unable to do this, We reserve the right to refund You by any other method We deem appropriate.


• We may request additional information from You to confirm Your identity in order to comply with the Money Laundering Regulations 2007; We will also use this information to ensure adherence to Our Merchant Operating Instructions for card collection facilities.


• Refunds may take up to 10 working days to reach You or Your account.


• Refund of partial block booking will be made pro rata on any lessons not taken.


• In the event of a “Buy one get one free” offer, no refund will take place once the first lesson has been taken

If You have paid Your Instructor for the tuition You wish to cancel Your Instructor will refund you adhering to the same principles as set out above.

If you have paid using a prepaid gift card or DV Driving School voucher, We will not be able to proceed to any refund after redemption of the card or voucher.

Transferability of Lessons

You cannot sell or transfer lessons which have been purchased in Your name to any other person.

Fraud prevention

Your lessons are only valid if they are purchased through the channels outlined in the Payments and Lesson Bookings section set out above. If Your lessons have been purchased through another source, please contact us immediately . In the event that some or all of Your lessons were not purchased in accordance with the foregoing terms, DV Driving School reserve the right to suspend these lessons in Your account, with immediate effect.

An investigation will then be conducted by the DV Driving School in order to check the validity of the purchase. Where the results of the investigation determine that the lessons are not valid they will not be provided to You and the DV Driving School shall have no liability in these circumstances.

Limitation of Liability

Your Instructor DV Driving School and are not liable to You for any loss or damage caused where, and to the extent that:

there is no breach of a legal duty owed to You by the relevant person or body;

• such loss or damage is not a reasonably foreseeable result of such a breach;


• any such loss or damage, or increase in the same, results from any breach or omission by You;
• any such loss or damage results from circumstances or matters outside of the reasonable control of the relevant person or body.

Your Instructor and/or, in any event, be liable for losses relating to any business interests You may have including, without limitation, lost profits, lost earnings, loss of opportunity or business or business interruption.

You are reminded that neither DV Driving School is not a party to the contract for driving tuition itself, which is between You and Your Instructor. This does not affect any liability that DV Driving School may have for any loss or damage You may incur which is caused directly as a result of any breach (including negligence) by it or them of any legal duty owed by it or them to You.

Nothing in these Terms and Conditions will affect any statutory rights You may have as a consumer.

Insurance

Your Instructor will carry the appropriate motor insurance, should You be involved in a collision as a learner driver whilst in control of driving the Instructor’s tuition vehicle.

Complaints Procedure

If You have any concerns or complaints about any part of Your driving tuition which cannot be resolved with Your Instructor, please contact the Customer Service Centre.

Where the Customer Service Centre is unable to resolve Your complaint to Your satisfaction, You will be entitled to refer the matter to Our Escalations Team who will use all reasonable endeavours to resolve your complaint within five working days.

Customer care

Your contract is between You and Your Instructor.

In the rare event of any problem arising, You should resolve this with Your instructor immediately. We recommend no further lessons are taken until the matter is resolved.

In the unlikely event that You are unable to reach a satisfactory conclusion, We will be happy to investigate further until the matter is resolved. Please note that We will require evidence of any financial transactions and lesson times before We are able to investigate.

Therefore, it is imperative that Your Driver Record (provided to You by Your Instructor) details are kept accurate and up to date. Should You require Us to investigate any matter, please contact Our Special Investigations Team by one of the following methods.

Email: dvdriveltd@gmail.com

Use of Your Personal Data

This privacy notice lets you know what happens to any personal data that you give to Us, or any that We may collect from or about you. It applies to all cases/examples where We collect your personal data.

We’re the DV Driving SchoolWe are a data controller of your personal data.

1. What kinds of personal information about you do we process?



Personal information that we’ll process in connection with all of our products and services, if relevant, includes:

• Personal and contact details, such as title, full name, contact details and contact details history;


• Your date of birth, gender and/or age;


• Your nationality, if needed for the product or service;


• Details of beneficiaries, such as joint policy holders, named drivers, beneficiaries of our products or services;


• Family members (if relevant to the product or service);


• Records of your contact with us such as via the phone number and, if you get in touch with us online using our online services or via our smartphone app, details such as your mobile phone location data, IP address and MAC address;


• Products and services you hold with us, as well as have been interested in and have held and the associated payment methods used;


• Marketing to you and analysing data, including history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in, and analysing data to help target offers to you that we think are of interest or relevance to you;


• Driving school assessment, including feedback and analysis of your instructor;


• Personal information which we obtain from Credit Reference Agencies and Fraud


• Fraud, debt and theft information, including details of money you owe, suspected instances fraud or theft, and details of any devices used for fraud;


• Information about your health or if you are a vulnerable customer;


• Information about your employment status, if relevant;


• Your residency and/or citizenship status, if relevant, such as your nationality, your length of residency in the UK and/or whether you have the permanent right to reside in UK;


• We buy or rent information about you or customers generally from third parties, including demographic information, vehicle details, claims history, fraud information, marketing lists, publicly available information, and other information to help improve our products and services or our business.


2. What do we use your personal data for?



We use your personal data, including any of the personal data listed in section 1 above, for the following purposes:



• Managing any aspect of the product or service;


• To improve the operation of our business and that of our business partners;


• To follow guidance and best practice under the change to rules of governmental and regulatory bodies;


• For management and auditing of our business operations including accounting;


• To monitor and to keep records of our communications with you and our staff (see below);


• administration required for Annual General Meeting (“AGM”) processes;


• For market research and analysis and developing statistics;


• Assessing and profiling aspects of your vehicle (including assessing and predicting faults or issues), driving style (including recommending improvements and assessing risk associated with your driving style), location and routes taken (if relevant to your product or service);


• For direct marketing communications and related profiling to help us to offer you relevant products and service, including deciding whether or not to offer you certain products and service. We’ll send marketing to you by SMS, email, phone, post, social media and digital channels (e.g. using Facebook Custom Audiences and Google Custom Match). Offers may relate to any of our products and services such as cars, roadside assistance, money and financial services, insurance, travel, member offers as well as to any other offers and advice we think may be of interest;


• To provide personalised content and services to you, such as tailoring our products and services, our digital customer experience and offerings, and deciding which offers or promotions to show you on our digital channels;


• To develop new products and services and to review and improve current products and services;


• To comply with legal and regulatory obligations, requirements and guidance;


• To provide insight and analysis of our customers both for ourselves and for the benefit of business partners either as part of providing products or services, helping us improve products or services, or assess or improve the operating of our businesses;


3. To comply with our legal obligations


4. With your consent or explicit consent:
   
   
   • a) For some direct marketing communications;
   
   
   • b) For some of our profiling and other automated decision making; and
   
   
   • c) For some of our processing of special categories of personal data such as about your health, if you are a vulnerable customer or some criminal records information.
   
   
5. For a public interest, such as:



a) Processing of your special categories of personal data such as about your health, criminal records information (including alleged offences), or if you are a vulnerable customer.

6. How and when can you withdraw your consent?
   
   

   Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the contact details in your welcome documentation or going to the Contact Us section of our website.



7. Is your personal information transferred outside the UK or the EEA?
   

   We’re based in the UK, but sometimes your personal information may be transferred outside the European Economic Area. If we do so, we’ll make sure that suitable safeguards are in place, for example by using approved contractual agreements, unless certain exceptions apply.



8. How do we share your information with Fraud Prevention Agencies?
   

   This is explained in a separate leaflet available on our website or by using the contact details in your welcome documentation.



9. What should you do if your personal information changes?

   You should tell us so that we can update our records. The contact details for this purpose are in your welcome documentation. We’ll then update your records if we can.



10. Do you have to provide your personal information to us?

    We’re unable to provide you with our products or services if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll make this clear.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures, and for quality control and staff training purposes. This information may be shared for the purposes described above.



11. For how long is your personal information retained by us?
    • For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations;
    
    
    • For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
    
    
    • Retention periods in line with legal and regulatory requirements or guidance.
    • What are your rights under data protection laws?

      Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.

      • The right to be informed about your processing of your personal information;
      • The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed;
      • The right to object to processing of your personal information;
      • The right to restrict processing of your personal information;
      • The right to have your personal information erased (the “right to be forgotten”);
      • The right to request access to your personal information and to obtain information about how we process it;
      • The right to move, copy or transfer your personal information (“data portability”); and
      • Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you.

    You have the right to complain to the Information Commissioner’s Office which enforces data protection laws - https://ico.org.uk/.

    You can contact our DPO for more details on all the above.

12. Your right to object

    You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us using the contact details in your welcome documentation to exercise these rights.

13. What are your marketing preferences and what do they mean?

    We may use your home address, phone numbers, email address and social media or digital channels (e.g. Facebook, Google and message facilities in other platforms) to contact you according to your marketing preferences. You can stop our marketing at any time by contacting us using the details below or by following the instructions in the communication.

Changes to this privacy notice

We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you revisit our website -www.dvdrive.co.uk/privacy-notice.

Contact Us

If you have any questions about this privacy notice, or if you wish to exercise your rights or contact the DPO, you can use the contact details in your welcome documentation or you can go to the Contact Us section of our website.

General

“Force Majeure” means an event or sequence of events beyond our reasonable control preventing or delaying us from performing our obligations. We will not be liable if delayed in or prevented from performing our obligations under these Terms and Conditions due to Force Majeure.

A waiver of any rights under these Terms and Conditions or law is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict its further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Terms.

These Terms are not intended to give rights to anyone except you and us. The rights of any third parties are specifically excluded.

Your calls to the Customer Service Centre may be recorded for quality monitoring and training purposes.

Law applying to Terms and Conditions

These Terms and Conditions are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the English Courts.

Registered address

DV Driving School , 36 parkfield road, feltham , TW137LG.